FAQs
We Absolutely Guarantee Your Satisfaction. If You Ever Need Anything Please Let Us Know!
Email Us At customerhappiness@tessemaes.com If You Have Any Questions, Suggestions Or You Just Need Help Cooking Dinner!
Organic Questions
WHY DID YOU DECIDE TO GO ORGANIC?
Organic means that the item in question is grown without the use of pesticides, synthetic fertilizers, or genetically modified organisms.
WHAT TYES OF ORGANIC CERTIFICATION DO YOUR PRODUCTS CARRY?
The majority of our products are 100% USDA ORGANIC
WHY DID YOU DECIDE TO GO ORGANIC?
It has always been our mission to deliver only the highest quality product to our consumers. And while our original formula lived up to that standard, it has been increasingly apparent over the last few years just how much trust and confidence the USDA Organic Certification brings to shoppers. We needed to make the switch. Sometimes Organic ingredients just taste better, too!
WHERE CAN I BUY IT?
Eventually everywhere (we hope!)
Kroger
WholeFoods
Walmart
Fresh Thyme
And More! Check out our store locator for all locations
Product Questions
DOES IT HAVE GMO’S?
No way. We never use genetically modified organisms in any of our products, and we are in the process of being certified by the Non GMO Project.
SHOULD I KEEP IT IN THE FRIDGE?
Follow instructions on bottle & best buy date.
HOW LONG WILL YOUR PRODUCTS LAST?
Refer to best buy date on product.
WHAT ELSE CAN I DO WITH THIS STUFF?
Cook, marinate, sauté, roast, grill…Visit our recipe blog!
ARE YOUR PRODUCTS KOSHER?
Yes, almost all of them are. EarthKosher® certifies our products pareve. You can shop kosher products here.
WHY ARE YOU ADDING SUNFLOWER SEED OIL TO YOUR PRODUCT?
Through dedication to our craft, we’ve discovered that Organic Sunflower Oil has a lower solidification temperature (0°F -10°F) than Pure Olive Oil (38°F). The cloudiness from using only 100% Olive Oil was “unique,” but we’d much rather talk about taste than congealing...
WHY DID YOU USE A SUNFLOWER OIL & OLIVE OIL BLEND?
1.) TASTE
2.) POURABILITY
3.) LOWER FREEZING TEMP/CONGEALING POINT
We have been sourcing the same Non-GMO Olive Oil from a family run European farm for the last 7 years. The farm itself has been in production for four generations. And while all of their crops are completely traceable, they simply did not want to incur the expense or process of receiving USDA certification. Consequently, we needed to source a new supplier. Through the tasting process, we simply couldn’t maintain our flavor profile with 100% USDA Organic Olive Oil. The introduction of the Organic Sunflower Oil, with its lighter characteristics, allowed us to solve for both organic & flavor.
WHAT IS THE RATIO OF OUR EXTRA VIRGIN OLIVE OIL AND SUNFLOWER SEED OIL BLEND?
If we told you our recipes, Mom would get really up set so, it’s a proprietary blend that varies by SKU.
WHAT TYPE OF SUNFLOWER OIL DO YOU USE?
Our sunflower oil is ORGANIC and High Oleic
WHERE IS YOUR SUNFLOWER OIL FROM?
Depending on harvest seasons and ripeness, our provider sources their crop from regions with in Italy and Spain.
IS SUNFLOWER SEED WHOLE 30 APPROVED?
Is this a real question?! Would we ever make a line that didn’t have SOME products Whole30 Approved?! Yes, some our products have been given Melissa’s seal of approval!
WHAT IS YOUR RETURN POLICY?
As our products are perishable, all food sales are final. Tessemae's will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives. Tessemae’s is not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS), but this, of course, is out of our control. If there is damage to your product,To enjoy the full flavor and freshness of our products, we urge you to make the necessary arrangements beforehand. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card. Subscriptions can only be refunded with 30 day notice to next subscription. All damages/claims with product will only be refunded within 7 day of receipt of order.
For more information, please contact our Customer Happiness team at 855-MY-TESSE 9:00am - 4:30pm EST Monday - Friday.
Ingredient Questions
WHAT DO YOU USE INSTEAD OF REFINED SUGAR?
We use homemade date puree instead of refined sugars to naturally sweeten our products.
ARE THE EGGS IN YOUR PRODUCTS PASTEURIZED?
The eggs in our creamy dressings are pasteurized. It is a USDA regulation that all eggs (other than shell eggs) found in products sold in the United States must be pasteurized.
WHAT ABOUT ALLERGENS?
We take food allergies very seriously. Any spices associated with dietary sensitivities (such as night shades or ginger) are declared on our labels. If you have any allergen concerns call or email Keepitreal@tessemaes.com us, and we will guide you through our ingredients and address any questions or concerns that you’ve got.
Soy allergies: Please be aware that our Soy Ginger, Sesame Ginger and Green Goddess dressings use organic gluten-free soy sauce (tamari), so you should read the label to make sure these products are safe for you.
Coconut allergies: Matty’s BBQ sauce contain coconut aminos.
WHAT ARE THESE “SPICES”?
We use the term “spices” to protect our secret recipes. Any spices associated with dietary sensitivities (such as night shades or ginger) are declared on our labels. Youngest Brother Matt works hard to come up with our unique recipes, and he’d become a pretty fired up ginger if someone were to replicate his recipes, so we keep them secret to keep his ginger power in check. It’s true that many companies use this term to hide bad ingredients like MSG, but we don’t. We never use fake ingredients like that, and if you have an allergen concern call or email us at customerhappiness@tessemaes.com anytime and we will help.
WHAT KIND OF OIL DO YOU USE?
Our new Organic products use a blend of 100% Organic Extra Virgin Olive Oil and 100% Organic high Oleic Sunflower Oil. Our original formula was made using 100% olive oil!
WHAT KIND OF SOY DO YOU USE?
We use the highest quality non-GMO, gluten-free, reduced sodium tamari.
WHAT KIND OF MUSTARD DO YOU USE?
To ensure the high standard of our products we use homemade mustard. Our mustard contains trace amounts of vinegar.
WHAT TYPES OF VINEGAR DO YOU USE?
We use organic balsamic vinegar, organic red wine vinegar, organic rice vinegar, and organic white distilled vinegar and organic apple cider vinegar.
Shipping Questions
DO YOU SHIP TO APO/FPO BOXES?
Yes! Please send an email to customerhappiness@tessemaes.com with your order info and address. We will follow up with you regarding payment details via PayPal!
MY ORDER ARRIVED BUT IT'S NOT ALL HERE?
Often we ship our products in two different boxes (we limit how many glass bottles go into each box). If you orderes "Fresh" products or salad kits, those will arrive separately from dressings and condiments. If the balance of your package doesn't arrive within 5 business days, please shoot us an e-mail to customerhappiness@tessemaes.com.
WHEN WILL MY ORDER ARRIVE?
We do our best to ship most orders within 2-4 business days. If you order on Wednesday, your order will ship the following Monday. Transit time with the shipping provider is not included and can range from 1-5 business days depending on where you are in the country. All orders placed after 3pm EST are considered received the following day.
Refund Policy
Customer Happiness Hours of Operation:
Monday to Friday 8:00 AM – 4:00 PM EST
At Tessemae’s we strive to create the most delicious, simple and all natural sauces, dressings and products available. If you received the wrong item, damage or any issue please let us know immediately and our Customer Happiness Guru will assist you right away.
In the event that a package is damaged en route, Tessemae’s will replace and reship all damaged items within 48 hours of being notified of damage. Tessemae’s will pay for shipping all items that must be replaced due to damage in transit.
Because we sell food products, Tessemae’s is unable to accept returns for any orders, all sales are final unless there is a defect with your item.
You may cancel an order at any time before your order ships. You may cancel an order by contacting Customer Happiness by any of the following methods:
A) Email: customerhappiness@tessemaes.com
B) Call us toll-free at (855) MY.TESSE
INTERNATIONAL SHIPPING
Although we do ship internationally, residents in those countries may find shipping cost prohibitive. We recommend you contact our Customer Happiness Guru to get a quote before placing your order. Tessemae’s exclusively ships online orders with FedEx Ground Service. All shipments are insured against breakage and theft and packaged extremely well to mitigate breakage.
TRACKING
Once your order is fulfilled (usually within 24 hours of ordering) you will receive a shipment confirmation by email that will include your FedEx tracking number. Simply enter the tracking number at www.fedex.com to receive real-time updates on the status of your delivery.