As our products are perishable, all food sales are final on Tessemaes.com. Tessemae's will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
*ALL SALES ARE FINAL ON APPAREL AND HATS*
If you purchased a Tessemae's product at a local retail store, and are not fully satisfied, please return your product directly to the store that it was purchased from. Even though we cannot physically accept the return, or issue a refund, we would still like to know if you experienced an issue with any Tessemae's product - please email our customer service at firstname.lastname@example.org and the team will alert our QA Manager.
Tessemae’s is not responsible for damage or loss as a result of shipments being returned to the freight location or unable to be delivered as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS), but this, of course, is out of our control. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card. Subscriptions can only be refunded with 30 day notice to next subscription. All damages/claims with product will only be refunded within 7 day of receipt of order.
For more information, please contact our Customer Happiness team at 855-MY-TESSE.