Frequently Asked Questions (FAQs)
Have a question and don’t see the answer below? Get in touch! Email us at customerhappiness@tessemaes.com if you have any specific questions, suggestions, or if you just need help cooking dinner!
Ingredients, Nutrition Facts, and Allergen Statements can change. Always refer to the actual package for the most complete and accurate information.
Why am I receiving your refrigerated dressings in plastic bottles? They are usually in glass bottles.
Due to a glass shortage due to COVID-19, some of our refrigerated dressings will be temporarily transitioning to plastic bottles in stores and Tessemaes.com. Tessemae’s will make the switch back to glass bottles as soon as we are able. We apologize for any inconvenience. Thank you for understanding!
Please note: We carefully consider the environmental impacts of all our packaging and choose the materials that have proven to have the least impact. Our plastic is made from a unique material that does not last for centuries like standard plastic, is BPA-free for your health, and helps our environment by converting into new products with recycling or naturally biodegrading into renewable natural gas with proper disposal.
Are you products affected by extreme cold weather during shipping?
WINTER SHIPPING: Please note that when our products ship to colder regions, sometimes they freeze along the way. No biggie—just give your dressing or condiment a good shake before you use it. We promise it’ll still taste like the handcrafted goodness you love.
Product FAQs
Eventually everywhere! For now our current retailers include:
Whole Foods | Safeway | Walmart | Kroger | Sprouts | Kings | Balduccis | Big Y | Meijer | Save Mart | United Supermarkets | Albertson’s Market | Earthfare and Fresh Thyme |
Check out our Store Locator for all locations.
Cook, marinate, sauté, roast, grill…Visit our recipe blog and weekly meal planner for tons of delicious ideas.
Our new line of “Tessemae’s Pantry” products, featuring new creamy dressings and classic vinaigrettes, has been tested (and re-tested!) for shelf stability with updated formulations and the same high-quality ingredients. Look for the new “Tessemae’s Pantry” line in the center aisle of your local retailer, where you find most dressings, condiments, and vinaigrettes.
Introducing the “Tessemae’s Pantry” line: Pantry Classic Italian | Pantry Classic Balsamic | Pantry Lemon Pepper (AKA Cracked Pepper) | Pantry Ranch Vinaigrette (AKA Zesty Ranch) | Pantry Cilantro Lime Ranch | Pantry Buffalo Ranch | Pantry Classic Ranch
Always read your labels! Please refrigerate after opening for best quality.
Always read your labels! Refer to the ‘Best By’ date on your bottle for shelf life.
All Tessemae’s refrigerated dressings can still be found next to the produce department. “Tessemae’s Pantry” products and condiments can be found in the center aisle, where you find most dressings, condiments, and vinaigrettes.
We do not ship our products refrigerated to reduce the environmental impact of shipping. Any product shipped directly to you from Tessemae’s has a shelf life outside of refrigeration for 14 days. Your products are safe to consume. Please read the labels for instructions on when to refrigerate to ensure best taste and quality.
Yes! To achieve the most environmental value from our packaging, plastic or glass, please remember to recycle it after you have finished enjoying our product. If there is not recycling available in your area, place the plastic bottle in your trash so it can be turned into clean energy by your local landfill.
Ingredient FAQs
Organic means that the item in question is grown without the use of pesticides, synthetic fertilizers, or genetically modified organisms.
It has always been our mission to deliver only the highest quality product to our consumers. And while our original formula lived up to that standard, it has been increasingly apparent over the last few years just how much trust and confidence the USDA Organic Certification brings to shoppers. We needed to make the switch. Sometimes Organic ingredients just taste better, too!
The majority of our products are 100% USDA ORGANIC.
No way! We never use genetically modified organisms in any of our products and we are certified by the Non GMO Project.
Yes, we are a gluten free facility. Our products are certified Gluten Free by GFCO.
Yes, almost all of our products are Kosher. EarthKosher® certifies our products pareve. Shop kosher products here.
We use homemade date puree instead of refined sugars to naturally sweeten our products.
The eggs in our creamy dressings are pasteurized. It is a USDA regulation that all eggs (other than shell eggs) found in products sold in the United States must be pasteurized.
We take food allergies very seriously. Any spices associated with dietary sensitivities (such as night shades or ginger) are declared on our labels. If you have any allergen concerns call or email customerhappiness@tessemaes.com us, and we will guide you through our ingredients and address any questions or concerns that you’ve got.
Soy allergies: Please be aware that our Soy Ginger, Sesame Ginger and Green Goddess dressings use organic gluten-free soy sauce (tamari), so you should read the label to make sure these products are safe for you.
Coconut allergies: Matty’s BBQ sauce contain coconut aminos.
We use the term “spices” to protect our secret recipes. Any spices associated with dietary sensitivities (such as night shades or ginger) are declared on our labels. Youngest Brother Matt works hard to come up with our unique recipes, and he’d become a pretty fired up ginger if someone were to replicate his recipes, so we keep them secret to keep his ginger power in check. It’s true that many companies use this term to hide bad ingredients like MSG, but we don’t. We never use fake ingredients like that, and if you have an allergen concern call or email us at customerhappiness@tessemaes.com anytime and we will help.
Our new Organic products use a blend of 100% Organic Extra Virgin Olive Oil and 100% Organic high Oleic Sunflower Oil.
Depending on harvest seasons and ripeness, our provider sources their crop from regions with in Italy and Spain.
Taste + Pourability + Lower Freezing Temp/Congealing Point
Through dedication to our craft, we’ve discovered that Organic Sunflower Oil has a lower solidification temperature (0°F -10°F) than Pure Olive Oil (38°F). The cloudiness from using only 100% Olive Oil was “unique,” but we’d much rather talk about taste than congealing...
We have been sourcing the same Non-GMO Olive Oil from a family run European farm for the last 7 years. The farm itself has been in production for four generations. And while all of their crops are completely traceable, they simply did not want to incur the expense or process of receiving USDA certification. Consequently, we needed to source a new supplier. Through the tasting process, we simply couldn’t maintain our flavor profile with 100% USDA Organic Olive Oil. The introduction of the Organic Sunflower Oil, with its lighter characteristics, allowed us to solve for both organic & flavor.
We use the highest quality non-GMO, gluten-free, reduced sodium tamari.
To ensure the high standard of our products we use homemade mustard. Our mustard contains trace amounts of vinegar.
We use organic balsamic vinegar, organic red wine vinegar, and organic white distilled vinegar and organic apple cider vinegar.
Shipping FAQs
Our Organic creamy dressings are free of gums and artificial binders. That's good news for your belly but it means our product may freeze during shipping to extreme cold weather regions. This means the product may separate making it thin instead of thick and creamy. The solution is simple, just shake and enjoy! The product still tastes great, but it won't be as creamy.
Yes! Please send an email to customerhappiness@tessemaes.com with your order info and address. We will follow up with you regarding payment details via PayPal!
At this time we only ship to the United States.
*Free shipping offer valid on standard United States domestic orders over $50. May not be combined with other offers. Standard shipping not available in HI, AK and PR. No promo code needed. Additional fees may apply for expedited, multiple shipping destinations and shipments to HI, AK and PR. Taxes, discounts, donations and shipping fees do not count towards the qualifying amount. Not valid outside of the United States. No adjustments to prior purchases. Not valid for cash.
We do our best to ship most orders within 2-4 business days. If you order on Wednesday, your order will ship the following Monday. Transit time with the shipping provider is not included and can range from 1-5 business days depending on where you are in the country. All orders placed after 3pm EST are considered received the following day.
Once your order is fulfilled (usually within 24 hours of ordering) you will receive a shipment confirmation by email that will include your FedEx tracking number. Simply enter the tracking number at www.fedex.com to receive real-time updates on the status of your delivery.
Often we ship our products in two different boxes (we limit how many bottles go into each box). If you ordered "fresh" products or salad kits, those will arrive separately from dressings and condiments. If the balance of your package doesn't arrive within 5 business days, please send us an email: customerhappiness@tessemaes.com.
Returns & Refunds FAQs
As our products are perishable, all food sales are final on Tessemaes.com. Tessemae's will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure that you are satisfied with the product you receive, please inspect the contents as soon as your order arrives.
*ALL SALES ARE FINAL ON APPAREL AND HATS*
If you purchased a Tessemae's product at a local retail store, and are not fully satisfied, please return your product directly to the store that it was purchased from. Even though we cannot physically accept the return, or issue a refund, we would still like to know if you experienced an issue with any Tessemae's product - please email our customer service at customerhappiness@tessemaes.com and the team will alert our QA Manager.
Tessemae’s is not responsible for damage or loss as a result of shipments being returned to the freight location or unable to be delivered as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered. We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier (UPS, FedEx or USPS), but this, of course, is out of our control. Shipping/handling charges are not refundable. Refunds can only be credited to the originating credit card. Subscriptions can only be refunded with 30 day notice to next subscription. All damages/claims with product will only be refunded within 7 day of receipt of order.
For more information, please contact our Customer Happiness team at 855-MY-TESSE.
CUSTOMER HAPPINESS HOURS OF OPERATION:
Monday to Friday 9:00 AM – 4:00 PM EST
At Tessemae’s we strive to create the most delicious, simple and all natural sauces, dressings and products available. If you received a wrong item, a damaged item, or have any other issues please let us know immediately. Our Customer Happiness Guru will assist you right away.
In the event that a package is damaged en route, Tessemae’s will replace and reship all damaged items within 48 hours of being notified of damage. Tessemae’s will pay for shipping all items that must be replaced due to damage in transit.
Because we sell food products, Tessemae’s is unable to accept returns for any orders, all sales are final unless there is a defect with your item.
You may cancel an order at any time before your order ships. You may cancel an order by contacting Customer Happiness by any of the following methods:
1. Email: customerhappiness@tessemaes.com
2. Call us toll-free at (855) MY.TESSE
Superfood FAQs
Let’s be real. Superfood is a term coined by a marketing guy to refer to different nutrient-rich foods. However, that doesn’t make these foods any less super. Foods and ingredients like avocado, chia seeds, chili peppers, certain oils, dark leafy greens, mushrooms, and even some spices are all considered “superfoods” because they support overall health and wellness, when eaten has part of a balanced diet.
Tessemae’s Superfood line of dressings and marinades are inspired by some of our favorite superfoods. Ingredients like Chia Seeds, Chili peppers, Lion’s Mane Mushrooms, and Turmeric make up these densely delicious flavors.
We believe in purpose driven eating—this means that food shouldn’t just satisfy your hunger but should also support your overall health and wellness. Tessemae’s Superfood dressings and marinades, when eaten as part of a balanced diet, will contribute to your general wellbeing.
We mean just that…balanced! You should be incorporating different kinds of foods into your diet in recommended quantities and proportions to meet daily requirements of calories, proteins, minerals, and vitamins. In short, it’s the stuff your body needs to function properly.
Tessemae’s Superfood dressings and marinades are inspired by superfood ingredients and their use in global cuisine. Each serving size (about a tablespoon) contains small amount of the superfood ingredient, however when paired with a healthy, balanced diet may be a contributing factor to your overall wellbeing.
Through dedicated to our customers and our craft, we’ve identified that High Oleic Sunflower Oil has the best taste, pourability, and stability as part of our dressings and marinades. Because Tessemae’s doesn’t use gums or fillers, the type of oil we use is very important to the quality of our product.
Additionally, High Oleic Sunflower Oil has been recognized by the FDA for supporting heart health and reducing the risk of heart disease when consumed daily (about 1.5 TBSP).
Tessemae’s Superfood products provide the same amazing flavor, premium organic ingredients, and clean label as all of our products. Additionally, they average about 50% less fat and 40% fewer calories than our classic vinaigrettes.
Tessemae’s Superfood products are available on Tessemaes.com and Amazon, and will soon be released through other retailers including Thrive Market (Oct), HIVE (Oct.), and Whole Foods Market (Spring 2021).
No, Tessemae’s Superfoods are not Whole30 Approved because they are sweetened with Coconut Nectar which is a low-glycemic alternative that contains more beneficial minerals than traditional cane sugar.
Yes, Tessemae’s Superfood products are available as a 4-pack (try all four flavors!) or individually when added to your custom built 4- or 6-pack order.
No, the exclusive canvas grocery tote is only available for a limited time (10/6 – 10/12/2020) with your purchase of all four Tessemae’s Superfood products.
The New to the Family discount for new customers cannot be applied to orders containing other promotions or offers, such as the free canvas grocery tote with the order of 4 Superfood items.